FAQ
Here are some of the most Frequently Asked Questions that you may have when shopping with Bless 'N' Blaze:
Candles
Q: What size are your candles?
A: Bless 'N' Blaze candles come in the following sizes:
- 20cl size giving you around 30hours of burn time depending on how you burn it.
- 30cl size giving you 30-60 hours of burn time depending on how you burn it.
- 50cl size giving you 50-55 hours of burn time depending on how you burn it.
Q: What can I do with the vessel when the candle is finished?
A: You can upcycle your candle glass! There are three ways you can get the last bit of wax out of the vessel, the first is to use boiling water. Let the wax melt and rise to the top then once set it should pop out. The second is by putting the glass in the freezer for a few hours. Once the remaining wax has been removed, you can clean the glass and use alcohol to remove the label then use your glass as a drinking glass, a plant pot, storage and much more the possibilities are endless.
Q: What wax do you use?
A: Bless 'N' Blaze candles are made with a soy, coconut and rapeseed blend of wax. This gives you a better scent throw, a cleaner and longer burn time.
Q: Are your candles vegan?
A: Yes they are vegan, cruelty and paraben free and recyclable/eco friendly packaging is used when shipping.
Q: How can I place an order?
A: Through the Bless 'N' Blaze website or through Etsy
Q: What will I get in my order?
A: A candle care card, your candles that you have ordered, a thank you card and wax melt samples.
Candle Care
Q: What is the best way to make the most of my candle?
A: Please be sure to trim your wick before burning to avoid high flames, mushrooming or smoke
- Only burn your candle for 3-4 hours at a time
- Snuff out your candles whenever possible instead of blowing them out to avoid wax splatter
- Never leave a candle unattended
- Always burn your candle away from anything flammable and on a flat and even heat resistant surface
- Avoid handling a burning candle when the wax is liquid
- Do not burn a candle all the way to the bottom of the glass, stop burning when at least a quarter of an inch of wax is left
- Once the flame has been extinguished, straighten the wick. This will allow a smoother burn the next time round and help you make the most of your candle
- When not in use, store your candle in a cool dry place and keep it covered to protect it from dust, small particles and debris.
Q: My candle is tunnelling, how can I fix this?
A: Tunnelling is when the wax in the centre of the candle burns quicker than the wax at the edges. To avoid this it is crucial to get the first burn right. Try letting your candle burn for at least 1-2 hours then after that any subsequent burns should be no longer than 3-4 hours. Be sure to let the candle cool completely before lighting again
Delivery
Q: What countries do you deliver to?
A: Currently Bless 'N' Blaze only ship to the UK
Q: When can I expect my order?
A: All orders placed after 5pm are processed the following working day and orders placed on Fridays are not dispatched until the following Monday. For delivery estimates, please check which option you chose at checkout and refer to the information below:
Please note these are estimates
Royal Mail Signed For 1st Class: 1 day
Royal Mail Signed For 2nd Class: 2-3 days
Orders
Q: My discount code isn't working, what do I do?
A: Discount codes received in orders are valid 30days from the date of dispatch.
Q: I made a mistake, how can I cancel my order?
A: As long as your order hasn't been processed you can email contactblessnblaze@gmail.com to get it cancelled for you.
Custom Orders and Gifts
Currently Bless 'N' Blaze offer customised labels to add that extra personal touch. Custom labels are great for weddings, birthdays and all occasions. If your order is a gift, the candle care card will be addressed to the recipient and no receipt or prices will be visible.
Returns Policy
Q: Can I return my candles?
A: At this current time Bless 'N' Blaze do not offer returns or exchanges on candles
Q: My candle is damaged or an item is missing what do I do?
A: Please email contactblessnblaze@gmail.com and we will do our best to rectify this
Privacy Policy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Shopify or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Shopify or any third party services you access through Shopify. You can reference the Shopify Privacy Policy to learn more about its privacy practices.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Shopify to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of a candle, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Shopify Terms of Use. I use your information as necessary to comply with my obligations under the Shopify Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Shopify. I share information with Shopify as necessary to provide you my services and comply with my obligations under the Shopify Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 2 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
For purposes of EU data protection law, I, Adrianne Rutherford, am the data controller of your personal information. If you have any questions or concerns, you may contact me at contactblessnblaze@gmail.com